1 way rental. Manager at drop off insisted we could leave the vehicle at a dealership we were purchasing a new vehicle and we didn't need to sign any paperwork. Called 2 hours later to make sure the rental was picked up. At this time I was informed that a "crack" had been found and they were going to file a claim. What we thought was a great courtesy by enterprise turned out to be a complete breakdown of their return policy. Always walk the vehicle and trust only your eyes. Terrible situation and zero answers so far.
The people that work here are by far my favorite! They are always willing to do what is needed to make sure you are happy and safe. I use this location all the time!
This last experience was not as nice as previous experiences. I have never been unhappy before this rental. I ran into issues with online reservation so needed to call office to reserve a car. Then when I went to pick up vehicle I was given a car that had pet hair in it and terribly strong odor of cigarettes. I immediately returned that car for another and was happier with that vehicle although it also could have been cleaner (had some kind of drink spill all over center counsel). Other than those issues the rental was great. It clearly states in all cars and on contract NO PETS --NO SMOKING. People should respect others who may have medical or allergy problems. If they can't respect others by covering seats or not smoking then they should be charged extra for the extra care of cleaning that vehicle. Another suggestion would be having a few cars for smokers only!!!
The enterprise rent-a-car representatives can be more polite and courteous.
The Fairmont Branch Enterprise provides consistent "perfect service" every time I do business with them, which is frequent. They're polite, friendly, professional and extremely accommodating. I recommend this location to all my family & friends.
Enterprise Rent A Car is a US Car Rental based in Fairmont, West Virginia. Enterprise Rent A Car is located at 26 Riverside Dr, Fairmont, WV 26554, USA.
Please contact with Enterprise Rent A Car using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Enterprise Rent A Car opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.