Everything went fine until the gentleman packed up to leave. (I believe this was the co-owner as the woman on the phone indicated her husband would be out to perform the carpet cleaning. She was nice and courteous on the phone.)
ME: I don't appreciate the attitude.
REEVES: Not normally, noooo, we don't.
Buyer beware...
REEVES: I didn't see any dirty that I left!
I politely inquired, "are you going to clean up where you were walking with your shoes there?" And he politely replied, "Oh, I can, yeah" and unloaded the vacuum again.
ME: You're getting an attitude with me like you don't expect to clean that.
He starts to walk in with the rag--and given the poor service I received thus far--I thought he was going to walk through the carpet I just requested to be vacuumed, so I said "well, if you're going to..." and he interjects with a sarcastic tone, "YEAH, I'm taking my shoes off." So he slops the rag around on the tile and again with attitude says, "there you gooooo!"
I used despite the one negative review. Carpet was clean and it was priced fair. Yes I'll use again. Thanks!
I ask, "do you guys not normally wear booties?"
The stained carpet he came to clean was presumably clean BUT the entrance carpet and tile where he came in to access the stained carpet was now DIRTY from his filthy wet shoes (no booties covering his sneakers or anything). The carpet had visible grass in it and the tile had debris.
REEVES: I don't have an attitude with you! I CAN GET ONE!!!, 'CAUSE NOW I'M LATE FOR MY NEXT JOB! I don't understand. I cleaned it up. It's fine.
Dirty. Rude. Disrespectful. Unprofessional. Unnecessary. Will never use again!
ME: Ok, well you are getting an attitude about it and I had to ask for it. I mean, you're in here to clean the carpet but then you dirty up where you walk in.
He vacuumed, packed up again, and said, "that should do it." I asked, "well, what about the tile in there?" He replied "ok" and walked back to the van and got a rag.
REEVES: Ok that's fine. Have a nice day.
My carpet looks great!! It was in rough shape and it looks a lot better! Definitely recommend!! Good quality service and fair priced!!
REEVES: What do you mean attitude?"
ME: Ok, well I did.
Reeves Carpet Cleaning Inc is a US Laundry based in Fairmont, West Virginia. Reeves Carpet Cleaning Inc is located at 2248 Maple Dr, Fairmont, WV 26554, USA.
Please contact with Reeves Carpet Cleaning Inc using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Reeves Carpet Cleaning Inc opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Laundry in Fairmont