I asked if I could have a loaner, nope, a rental covered by the warranty, nope, not even offered a ride anywhere.
I love my TRAX! After test driving a TRAX from Anthony Chevrolet Cadillac I fallen in love with it and it’s the right size for me too! The friendly consultants’ at Anthony’s spent time with me to determine the best options available to me for this purchase, and I know when it comes time for service I will be greeted with more friendly faces at Anthony Chevrolet Cadillac.
This dealership is horrible. Had an appointment at 10:00a.m. It is now 1:00p.m. and it is still not in the shop. The employees their are very rude, especially the Service Departments receptionist woman. All the employees, excluding Managers, and Macanics are very unprofessional, unorganized, and just plain DISRESPECTFUL!! I have been having trouble with my Chevy Trax for 2 weeks now. When I called to get an appointment finally at the beginning of last week. They couldn't even get my car in till today. When I told the Receptionist in the Service Department what was going on when I dropped it off. She looked at me as if I was stupid and was very rude. Then when asked how long it would take to find out what is wrong with it. She laughed, then smiled, shook her gead and said " Well I dont know how long, or if they will find anything. Will have to see what the computer says" told another gentleman who also works their in the main office what was going on. He looked at me again like because I was a woman I didnt know what I was talking about. Then said " I hope its not an electrical problem, well hell thats what it sounds like thats hard on the guys" laughed then walked away. It's very frustrating and uncalled for. I just want my car fixed and safe again for my son and I. Will NEVER be taking my vehicle or any of my families vehicles back there again!!!
I waited for the check eng diagnosis, I had to return for the part to be replaced. When asked previously how long my wait would take I was given a guess, then when dropping off, was told the same amount of time, then after insisting they ask a tech it's more than 2 twice the expected time.
For example, I thought I had a scheduled time in place for and engine light warranted repair. Apparently one needs to call because appointments scheduled online at dealer website are not monitored nor implemented. (I was directly told this).
As previously stated, It's not exactly a complex task to manage a service department. I won't visit this place for anything again.
I was pleased at how quickly I could get a service appointment. My car was serviced promptly after our arrival. I felt the service writer understood how important this appointment was because my husband and I were about to take my car on its longest trip since I purchased it last July. (Incidentally, I got the best gas mileage ever on the trip--25.3 mpg!)
These were all very simple and logical questions. Also these are very basic customer service support programs I've experienced at other dealerships whom sell equally competitive domestic vehicles.
When I wanted to purchase a pre-owned Cadillac, the sales staff at Anthony Cadillac went beyond the call-of-duty. They didn't have much used Cadillac inventory at the time, but they found a pre-owned ATS out of state and brought it to their showroom where I made the purchase. I highly recommend purchasing from Anthony Chevrolet Cadillac.
Carol
Lousy customer service within the service department. Felt like there was no real organizational or structured approach to scheduling, and little concern about the customer wait.
Anthony Chevrolet Cadillac is a US Car Dealer based in Fairmont, West Virginia. Anthony Chevrolet Cadillac is located at 1229 Country Club Rd, Fairmont, WV 26554, USA.
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